Software Assurance

Protect and enhance the long term value of your Mitel Communications investment

Staying up to date with software releases, fixes and technical support keeps your communications system running smoothly. Mitel Software Assurance and Support is a software support package that protects your Mitel communications investment by providing ongoing technical improvements and knowledgeable support.


Software Assurance Components

  • Keep-up-to-date on latest supported software
  • Take advantage of new features
  • Address system issues through software updates/fixes
  • Enable proactive fault reporting and performance monitoring
  • Access skilled Mitel technical support resources

Mitel Software Assurance Features


Standard Software Support and Assurance is Mitel’s core software support offering, which includes access to call-in technical support services during normal business hours. This software package gives you a base of support and keeps your software current.


Mitel’s Premium Software Support and Assurance provides you with support 24 hours a day, seven days a week. Know immediately when a voice quality problem is occurring, resolve problems quickly before they affect end users and elevate your overall network quality with Mitel Performance Analytics, included with your Premium Software Support and Assurance package.

Software Releases, including new functionality as provided
Hot fixes and service packs
Subscription terms (Annual or flexible up to 5 years)
Multi-year discount (15% on 3 years or more)
Technical Support Services
8 hours a day, 5 days a week
24 hours a day, 7 days a week
Mitel Performance Analytics
Mitel Performance Analytics PLUS*

*Reach out to a Mitel sales rep or partner to order Mitel Performance Analytics Plus


Elevate your Communications Network Visibility

Use Mitel Performance Analytics to know when a voice quality problem is occurring, to evaluate the effectiveness of your network for communications, to resolve problems quickly before they affect end users, and to elevate your overall network quality.

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Talk to a Service & Support Specialist