Mitel Services and Support

Support Services

Beyond the initial implementation, Mitel will support you throughout the life of your solution with a broad choice of services: maintenance plans tailored to your preferred level of incident resolution; an advanced remote monitoring service; reliable warranty and repair plans; and sound Software Assurance coverage as your solution evolves and grows.

Professional Services

Mitel's professional services portfolio helps customers maximize their investment in Mitel's world-class communications solutions.

Product Release Lifecycle Policy

The document provides information in regards to: Software Release Policy, Product Lifecycle Support, Long Term Support Release, and Manufacture Discontinue process.


Explore our knowledge base articles, leverage our sales and marketing tools and get support from our self-service portal.

Mitel Trust

We provide our customers with a brilliantly simple communication solution. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency.