MiCloud Connect

(formerly Shoretel Connect CLOUD) Secure and flexible cloud phone services and unified communications

Make Teams Productive

Mitel Connect collaboration turns conference calls into online meetings with messaging, web sharing and video.
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Enhance Customer Experiences

Mitel Connect Contact Center nurtures profitable customer relationships by phone, chat and email.

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Global Presence

Mitel Connect Global Numbers provide multi-national organizations a local presence in multiple countries via DIDs and International Toll-Free Numbers (ITFS).

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Improve Business Intelligence

Mitel Connect advanced apps and integrations maximise the value of CRM and other business process programmes.

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Connect Business Communications in the Cloud

MiCloud Connect lets you move communications and collaboration to the cloud with confidence.

Exceptional user Experience

Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever.

  • One solution for enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video
  • Smart features like a Join button, event wizard, agenda timer and conference call-out do the work for you
  • Desktop support for PC and Mac, plus convenient iOS and Android mobile apps for remote workers
  • Powerful yet simple administration for IT teams


Robust Cloud Phone System Features

No need to combine disjointed cloud tools from multiple vendors any longer. MiCloud Connect is an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations—for solid performance:

  • Ergonomic IP phones with full-featured call handling keys, five call handling modes for personalised routing and seven octaves of superior sound quality
  • IP PBX telephony features such as voicemail, auto attendant, workgroup features and music on hold
  • Automatic upgrades to ensure your teams have the latest features and performance enhancements


Easy To Get Started, Convenient Ongoing Support

The transition to a new cloud phone system doesn’t have to be painful. Mitel’s customer success teams make sure that you’re supported every step of the way with:

  • Professional services, managing any stage of deployment from planning through to implementation and ongoing monitoring
  • ‘Jump Start’ and ‘Expert Start’ options to support service installation and optimisation
  • On-demand support and training for administrators and end users
  • VoIP phones with a built-in help button to directly connects users with Mitel support

Business Communications Continuity

MiCloud Connect is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by Mitel’s cloud Service Level Agreement (SLA) for added reassurance.

And in the unlikely event that a disaster prevents Mitel’s primary data center from servicing communications, MiCloud Connect disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk.


CRM and Business Process Integrations

Put more power behind every customer touch point with cloud phone services that integrate with popular productivity apps like Saleforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance while making interactions easier for employees and customers alike.

Tolly Enterprises favors Mitel MiCloud Connect over solutions from 8x8 and RingCentral

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Contact a Cloud Communication Specialist