Customer Care

Customer Care in North America

The ultimate in customer service has arrived for Mitel's North American Customers: Mitel's web-based Customer Care, MiRequest, is your own service portal that empowers you to generate and manage service requests online. MiRequest provides you with key information about your site, system and the status of your order.

MiRequest is your view into the same system that our Customer Care Center team uses to track and fulfill your service order. MiRequest provides multiple options for tracking orders: by date, status, order number and site location. You will immediately be able to Create Service Order, Create Move, Add or Change Order and Search for Order.

Customer Care Online - 24hours a day, 7 days a week and 365 days a year.